Community Manager: Modernize

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Listed in Communications, Home & Residential Services

Company Description:
At Modernize our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 10 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $300 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to home owners and the most successful contractors in the industry.
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Our Community Manager exemplifies our brand values and promise. As part of the new Modernize Product Team, the Community Manager will support the UX Lead by becoming the eyes and ears of the Modernize community. Interacting daily through IM, email, phone and various social media platforms you will support homeowners by answering questions, collecting feedback and providing assistance. Additional areas of support include: establishing community guidelines, motivating homeowners to interact and provide the product team with valuable ideas and insights, cultivating a community of homeowners and growing our fanbase. This role will work very closely with our content strategy team in addition to the product team.  You must be familiar with community management best practices, have experience with moderation tools and be able to deliver performance reports on a weekly basis.

What you will be doing:

  • Collect and use Voice of the Customer data by cultivating an online community of homeowners
  • Provide reporting on the impact the user experience, features, tools and content
  • Analyze information as points of data to deliver insights for future experiences and features
  • Collaborate with various team on content ideas and communication strategy
  • Establish, maintain and enforce community guidelines
  • Moderate community content as per best practices
  • Become an expert about homeowners

Who you are:

  • Strong communicator who has an approachable persona, online and over the phone
  • A curious, try anything attitude focused on learning and continuous improvement
  • Friendly, easy going, patient and always willing to help

What you will need:

  • Ability to work autonomously and detail daily performance
  • Experience managing online communities or providing customer support
  • Strong interest in human-centered design and fundamental understanding of user or customer research
  • Understanding and interest in psychology and how to motivate people

We’re looking for sharp, motivated individuals to join our growing team. Team mates who enjoy using technology to solve problems will thrive in our dynamic start-up environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.


  • Work Hard Play Hard Culture
  • Flexible Paid Vacation
  • Tremendous Career Growth Opportunity
  • Monthly Company Events
  • Free Snacks and Drinks
  • Weekly Catered Lunches
  • Great Location in Downtown Austin

Apply here: Modernize

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